What is a single source of truth and why does it matter?

A single source of truth is a canonical customer or trip record used by dispatch, operations, billing, claims and marketing. It prevents repeated entry, speeds approvals, reduces denials, and creates consistent reports.

How do I map the end to end dispatch to claims flow?

Map where data is created updated and consumed. Start with dispatch creating the trip and consent then update driver and vehicle state and send a standardized trip record to billing claims and marketing so all systems read the same object.

Which fields should be protected at the source?

Protect canonical IDs like customer_id and trip_id consent status payer and CPT codes pickup and dropoff timestamps route identifiers and a normalized postal address for direct mail.

What integration patterns stop duplicate entry?

Use API first canonical objects event driven updates microservices for enrichment field level validation a unified dashboard layer and low code connectors for non critical syncs so systems share one truth instead of keeping separate copies.

How quickly can we expect results from focused automations?

Small focused automations can deliver visible results in a 6 week sprint. Examples include auto data enrichment pre submit validators nightly reconciliation and unified alerts with measurable reductions in re entry and denials.

What KPIs should we track to measure impact?

Track dispatch to claim latency percent of fields re entered denial rate days to close postcard tracking latency and percent accuracy. Also monitor health checks retry rates and backpressure on integrations.

How do we align people processes and vendors to preserve the golden record?

Create an ownership map defining who can edit which fields set vendor roadmaps for required API endpoints and webhooks and enforce access controls audit logs and role based permissions to protect the canonical data.

Browse Articles in the category of "lob api"

Lob API documentation content explaining how to send physical mail, automate address verification, and manage direct marketing triggers through API integrations with business systems.

Tag:

How to Eliminate Redundant Entry and Forge a Unified Dispatch-to-Claims Dashboard

Posted on May 24, 2022 in lob api | Topics Contained

Eliminate redundant data entry with a canonical trip object linking dispatch, billing, marketing and claims for faster decisions, fewer denials, and a unified dashboard.

Browse Articles in the category of "lob api"

How to Eliminate Redundant Entry and Forge a Unified Dispatch-to-Claims Dashboard

Topics:

(select a topic to find similar articles)