How do I triage a stuck trigger?

Flush the event queue, restart the worker process, then replay the event. If replay is unsafe, move the event to a dead letter queue and log details for a controlled replay.

What should I do for a queue backlog?

Scale up workers or enable a short term parallel consumer. For recurring spikes add throttling with exponential backoff to smooth consumption.

How do I recover from a worker crash?

Inspect logs for OOM or dependency errors, restart the worker, or roll back to the last known good deployment. Record the incident and steps taken in the runbook.

How can I force a stuck trigger immediately?

Flush the queue, restart the worker, and replay a single event to verify recovery. Use a dead letter for events that require manual review.

What practices make triggers more reliable?

Use clear event rules, idempotent events, durable timers, and consistent APIs so CRM data remains transparent and follow ups stay on schedule.

How do I implement idempotency for events?

Include a unique idempotency key in each event header and check a central idempotency store such as Redis or Cosmos DB with a conditional insert to ignore duplicates.

How do I relink CRM to mail sends safely?

Use service account credentials for CRM APIs, queue mail events instead of sending instantly, validate SPF DKIM DMARC, and verify addresses before postcard or mail sends.

What monitoring and SLAs should I set after recovery?

Define time to follow up goals, add alerts for missed SLAs, publish a weekly dashboard, and track metrics like time to follow up open rates and failed events.

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